MANAGEMENT STEPS

ORGANIZATIONAL GOALS
organization’s mission, vision, values

CRITICAL SUCCESS FACTORS
well-designed production process, technical support

 INTERNAL & EXTERNAL CUSTOMERS
vendors, suppliers, employees or direct customers

CUSTOMER FEEDBACK
solve quality problems before it become a serious issue 

CONTINOUS IMPROVEMENT
leadership development, customer service training

QUALITY SOFTWARES
to maintain and improve the process

QUALITY ASSURANCE
Honest is essential in the process

MEASURE RESULTS
everyone involved knows what needs to be achieved. corrective action is necessary to ensure customer assurance and satisfaction